Features — Driven
Every capability, in one place

Features
built for the
sales floor.

From the first enquiry to the handover and the next service reminder — every workflow your dealership runs, native to Driven.

Core CRM

The fundamentals,
done right.

01

Lead Management

Capture from 40+ sources, dedupe automatically, enrich with public data, route to the right rep. Every enquiry, accounted for.

02

Pipeline Builder

Drag-and-drop stages for new, used, finance and aftercare. Forecast accurately, spot stalled deals, never lose a hot lead.

03

Activity Timeline

Every call, text, email, page view and price calculator click on one record. Walk into every test drive prepared.

04

Team & Roles

Unlimited users, granular permissions. Sales reps, BDC, managers, finance, F&I — everyone in the right swim lane.

05

Live Reporting

Speed-to-lead, source ROI, rep performance, gross by deal type. Real numbers, real time, real exportable.

06

Stock & Inventory

Live stock feed integrated with your DMS. Match leads to vehicles in seconds, track days-in-stock per unit.

Communications

Every conversation,
every channel.

07

Conversation AI

Auto-replies SMS, email and DM in under 60 seconds. Books test drives, qualifies leads, hands off cleanly to humans.

08

Voice AI

Picks up every call, day or night, with natural Australian voice. Qualifies, books, transfers — and writes it all back to the lead.

09

SMS & EDM

Bulk and drip campaigns with deliverability you can measure. Local sender numbers across all Australian states. Compliance built in.

10

Inbound Calling

Track every inbound call back to the source. Record, transcribe, score for buying intent — automatically.

11

Unified Inbox

All channels — SMS, email, FB Messenger, Instagram, WhatsApp — in one threaded inbox per lead. No more tab-juggling.

12

Compliance

Spam Act 2003, ACMA registration, do-not-call lists, consent capture — managed for you, audited daily.

Automation & Intelligence

Work that runs
itself, overnight.

13

Workflow Builder

Visual drag-and-drop builder, no developers needed. Branching, delays, A/B paths, conditional logic.

14

Automation Templates

80+ pre-built automotive workflows: no-show recovery, test-drive nurture, 90-day owner check-in, service reminders.

15

Smart Routing

Route leads by source, vehicle interest, territory, time of day or rep capacity. The right lead with the right rep, every time.

16

Lead Scoring

AI-scored buying intent based on activity, source, vehicle and history. Hot leads surface, cold leads nurture.

17

Quality Audits

AI listens to calls and reads conversations, scores them against your sales playbook, flags coaching moments.

18

Forecasting

Real-time forecast by rep, stage, source, vehicle type. Know where the month ends, halfway through.

Built for dealers

Every feature.
One price.

No add-ons, no tiered feature gates. Every plan gets every feature. The only difference is how many sites you run.